Complaint/Appeal Process

If you feel a college policy has been applied unfairly to your situation, you have the right to submit a written complaint or appeal form. First, you must meet with the appropriate supervisor to attempt to work out a resolution. If a resolution cannot be achieved, submit the completed complaint/appeal form
with documentation (police report, hospital records, doctor excuse, obituary, etc.) to support your extenuating circumstances to the supervisor responsible for the policy.

Download the   Complaint/Appeals form here.

The complaint or appeal will be submitted to the College   Policies Complaint/Appeals Committee for review.

For academic issues such as grade changes and problems with courses or instructors, you must contact the appropriate faculty member or academic dean.

Students who feel that a college policy has been applied unfairly to their situation have the right to appeal. Student   complaints/appeals may include but are not limited to the following:

  • Financial Aid Awards or Loss of Aid
  • Traffic Citations and Fines
  • Business Office Receivables
  • Student Refunds
  • Suspensions
  • Audit to Credit/Credit to Audit Registrations
  • Returned Checks
  1. A student who feels a college policy has been applied unfairly shall request a review of the policy, normally within ten working days, to the supervisor or designee responsible for administering the policy. The supervisor or designee shall meet with the student within five working days to offer a recommendation for resolution.
  2. In the event the matter is not resolved in the conference with the supervisor or designee, the student has five working days to file a written appeal on the College Policies Appeals form. Documentation must be attached to the completed form to support the appeal.
  3. College Policies Appeal Forms are located in Enrollment Services, the Business Office, Campus Security and at the Shelby-Hoover Campus.
  4. The College Policies Complaints/Appeals Committee is comprised of two faculty representatives and one staff representative. Committee members and the committee chairperson shall be appointed in October of each year by the vice president. Representatives from Enrollment Services and the Business Office are present at meetings, as needed, to serve in an advisory capacity for complaints/appeals relative to their respective areas. The College Policies Complaints/Appeals Committee shall meet within ten working days following receipt of an appeal. After rendering a decision, the Committee shall notify the student of the decision within seven working days.
  5. In the event a student disagrees with the Committee’s decision, the student may request a review by the vice president. To initiate a review, the student must contact the committee chairperson in writing within five working days of notification of the decision.
  6. The vice president will issue a written opinion concurring with the original decision of the committee or reversing the committee’s decision. The student and the College Policies Complaints/Appeals Committee shall be notified within seven working days of the vice president’s decision. All decisions are subject to review by the president of the College.

State Student Complaint Process

Financial Aid Awards or Loss of Aid

Theresa Mays
Jefferson
tmays@jeffersonstate.edu
(205) 856-7709

Suspensions, Admissions & Records Procedures

Cindy Bobo or Designated Representative
Shelby/Hoover
cbobo@jeffersonstate.edu
(205) 983-5915

Julie Emmerich or Designated Representative
Chilton/Clanton
jemmerich@jeffersonstate.edu
(205) 280-8203

Phillip Guinn
St. Clair/Pell City
pguinn@jeffersonstate.edu
(205) 812-2706.

Rodney Thompson or Designated Representative
Jefferson
rthompsn@jeffersonstate.edu
(205) 856-7914

Campus Police

Mark Bailey or Designated Campus Police Representative
Jefferson
mjbailey@jeffersonstate.edu
(205) 856-7707

Student Refunds, Business Office Procedures

David Morris or Designated Cashier Office Representative
dmorris@jeffersonstate.edu
Jefferson Campus – (205) 856-7779
Shelby Campus – (205) 983-5926