Part I: Cleaning Up Grammar and Usage
- Using acronyms and abbreviations
- Being consistent with money terminology
- Doing the numbers
- Capitalizing correctly
- Cluing in on commas
- Coordinating and subordinating with conjunctions
- Distinguishing colons and semicolons
- Considering sentence structure: fragments and run-ons
- Agreement issues
- Verb tenses
- Spelling and usage issues
- Checking readability
- Using active verbs
- Polishing parallel structure
Part II:
The Fine Points of Organizing and Formatting Ideas
- Organizing thoughts and ideas
- Determining purpose
- Documenting customer needs
- Information giver/receiver shortcomings
- Handling complaints professionally
- Keeping writing clear
- Being specific and factual
- Keeping information positive
- Dealing with wordiness
- Components of a good business letter
- Memo pointers
- E-mail considerations
- Using fax forms effectively
- Proofreading your writing