Business Writing Made Easy

Part I: Cleaning Up Grammar and Usage
  • Using acronyms and abbreviations
  • Being consistent with money terminology
  • Doing the numbers
  • Capitalizing correctly
  • Cluing in on commas
  • Coordinating and subordinating with conjunctions
  • Distinguishing colons and semicolons
  • Considering sentence structure: fragments and run-ons
  • Agreement issues
  • Verb tenses
  • Spelling and usage issues
  • Checking readability
  • Using active verbs
  • Polishing parallel structure
Part II:
The Fine Points of Organizing and Formatting Ideas
  • Organizing thoughts and ideas
  • Determining purpose
  • Documenting customer needs
  • Information giver/receiver shortcomings
  • Handling complaints professionally
  • Keeping writing clear
  • Being specific and factual
  • Keeping information positive
  • Dealing with wordiness
  • Components of a good business letter
  • Memo pointers
  • E-mail considerations
  • Using fax forms effectively
  • Proofreading your writing