Student Frequently Asked Questions

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March 4, 2021

The following information supersedes all previous communications and applies to all campuses.

  1. Jefferson State will continue to offer online instruction for many of our courses. Students should contact [email protected] for any issues accessing their online coursework.
  2. Students needing admissions or advising assistance should contact [email protected].
  3. Students needing assistance with financial aid should contact [email protected].
  4. Any student requiring ADA services should contact the ADA Accommodations Office at [email protected].

Frequently Asked Questions

Who do I contact if I am having trouble logging in?
Email [email protected] for assistance.

Who do I contact if I am having issues with the online course content?
Email your instructor for assistance.

I’m worried about failing/doing poorly if classes are online. Who do I contact?
Stay in contact with your instructor for support or reach out to the tutoring department.

I need a tutor for help with a paper or assignment. Who can I contact?
Jefferson State’s Virtual Writing Center is available to students through the JSCC Library homepage at Students can chat online with tutors, upload papers/assignment for review and more.

How can I meet with an advisor?
You can chat online with an advisor during certain hours or submit your questions to an advisor. Go to