Student Frequently Asked Questions

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March 4, 2021

The following information supersedes all previous communications and applies to all campuses.

  1. Jefferson State will continue to offer online instruction for many of our courses. Students should contact helpdesk@jeffersonstate.edu for any issues accessing their online coursework.
  2. We encourage you to use available online resources from the Jefferson State home page. Questions on using these resources should be directed to help@jeffersonstate.edu.
  3. Students needing admissions or advising assistance should contact advising@jeffersonstate.edu.
  4. Students needing assistance with financial aid should contact finaid@jeffersonstate.edu.
  5. Any student requiring ADA services should contact the ADA Accommodations Office at ada@jeffersonstate.edu.

Frequently Asked Questions

I don’t have a computer at home. How can I take online classes?
Jefferson State is offering loaner laptops should a student not have one available. Students should email cares@jeffersonstate.edu for information concerning laptop loans.

I don’t have internet at home. How can I take online classes?
Jefferson State is offering loaner hotspots should a student not have internet access. Students should email cares@jeffersonstate.edu for information concerning hotspot loans.

Who do I contact if I am having trouble logging in?
Email helpdesk@jeffersonstate.edu for assistance.

Who do I contact if I am having issues with the online course content?
Email your instructor for assistance.

I’m worried about failing/doing poorly if classes are online. Who do I contact?
Stay in contact with your instructor for support or reach out to the tutoring department.

I need a tutor for help with a paper or assignment. Who can I contact?
Jefferson State’s Virtual Writing Center is available to students through the JSCC Library homepage at https://library.jeffersonstate.edu/WritingCenter. Students can chat online with tutors, upload papers/assignment for review and more.

How can I meet with an advisor?
You can chat online with an advisor during certain hours or submit your questions to an advisor. Go to www.jeffersonstate.edu/advising.