If you feel a college policy has been applied unfairly to your situation, you have the right to submit a written complaint or appeal. First, you must meet with the appropriate supervisor to attempt to work out a resolution. If a resolution cannot be achieved, submit the completed complaint/appeal form with documentation (police report, hospital records, doctor excuse, obituary, etc.) to support your extenuating circumstances to the supervisor responsible for the policy.
The Complaint/Appeal form will be submitted to the College Policies Complaint/Appeals Committee for review. Students who appeal a college policy must do so within 12 months. For academic issues such as grade changes and problems with courses or instructors, you must contact the appropriate faculty member or academic dean.
Students who are approved on appeal must earn grades of “C” or better in each class, with no withdrawals (grades of W, WP, WF, I and IP calculate as hours attempted in Financial Aid SAP Policy). Appeals are continued on a semester by semester basis until the student is current with SAP.
Students who fail to complete the terms of the appeal will be expected to meet the SAP requirements using their own means before they will be considered eligible to received financial aid.
Financial Aid Appeal Form
This appeal will not be considered if the Financial Aid Appeal Form is incomplete, your 2020-2021 financial aid file is incomplete, or you do not have a 2020-2021 Student Aid Report on file. Follow all instructions on the appeal form and upload all supporting documentation to the appeal form.
Students will need their myJSCC login information to complete the appeal form. Select the following link to complete the appeal form: Financial Aid Appeal Form