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This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field.

Course Objectives

This course is designed to prepare students to take the CompTIA IT Fundamentals (FC0-U61) certification exam.  The specific criteria to take this examination may include prerequisite exams or time in the profession. Students intending to take the CompTIA IT Fundamentals (FC0-U61) examination should review the published requirements by CompTIA to verify that they meet the qualifications. Preparing to pass the CompTIA IT Fundamentals (FC0-U61) certification exam may also require optional exam practice. Successfully completing this course does not guarantee a student will pass the certification exam.


Successful candidates of the program will receive a certificate of completion from Jefferson State and have the option to sit for the CompTIA IT Fundamentals (ITF+) certification. In order to receive ITF+ certification you must pass the exam.

Registration Information

Registration can be completed via online, walk-in or postal mail.

Walk-in registration is accepted during our regular business hours, Monday-Friday, 8:00 a.m.-4:30 p.m. at the following locations:

Jefferson Campus
2601 Carson Road
George Wallace Hall, Office 202
Birmingham, AL 35215

Shelby-Hoover Campus
4600 Valleydale Road
Health Science Building, Office 432
Birmingham, AL 35242

Course Fee



Courses are offered on an ongoing basis and we offer open enrollment. To view a complete schedule, go to the following link: Click Here

Scholarship Opportunities 

Local Alabama Career Centers provide WIOA scholarship opportunities to qualifying students for some programs. (Workforce Investment Opportunity Act). These are for low-income students/students who have recently been laid off from their jobs.