IT Help Desk with Google IT Support Desk

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This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field.

Course Objectives

This course is designed to prepare students to take the CompTIA IT Fundamentals (FC0-U61) certification exam.  The specific criteria to take this examination may include prerequisite exams or time in the profession. Students intending to take the CompTIA IT Fundamentals (FC0-U61) examination should review the published requirements by CompTIA to verify that they meet the qualifications. Preparing to pass the CompTIA IT Fundamentals (FC0-U61) certification exam may also require optional exam practice. Successfully completing this course does not guarantee a student will pass the certification exam.


Successful candidates of the program will receive a certificate of completion from Jefferson State and have the option to sit for the CompTIA IT Fundamentals (ITF+) certification. In order to receive ITF+ certification you must pass the exam.

Registration Information

Registration can be completed via online, walk-in or postal mail.

Walk-in registration is accepted during our regular business hours, Monday-Friday, 8:00 a.m.-4:30 p.m. at the following locations:

Jefferson Campus
2601 Carson Road
George Wallace Hall, Office 202
Birmingham, AL 35215

Shelby-Hoover Campus
4600 Valleydale Road
Health Science Building, Office 432
Birmingham, AL 35242

Course Fee



Courses are offered on an ongoing basis and we offer open enrollment. To view a complete schedule, go to the following link: Click Here

Scholarship Opportunities 


Local Alabama Career Centers provide WIOA scholarship opportunities to qualifying students for some programs. (Workforce Investment Opportunity Act). These are for low-income students/students who have recently been laid off from their jobs.

Connect to Your Future

The Connect to Your Future Program at Jefferson State Community College is for out of school youth between the ages of 16 and 24. The program provides scholarships for participants to receive training in high demand, high wage areas through the Center for Workforce Education’s Fast Track program. The Connect to Your Future Program gives youth the assistance they need to obtain marketable skills for employment and valuable work experience through job shadowing, internships, and on-the-job training. Connect to Your Future also provides supportive services in leadership development, mentorship, tutoring, financial literacy, and entrepreneurial and workforce readiness training. Contact Teisha Agee at [email protected] For more information.

The Community Foundation of Greater Birmingham In-Demand IT Job Training Grant Fund

This fund will provide financial assistance to unemployed, low-income, and/or low-skilled adults, with a focus on women and minorities, who have been impacted by the COVID-19 crisis and require specialized assistance to enroll and complete IT training and enter into the labor force. Funding will be used for students enrolled in IT programs, such as Cybersecurity, Computer Technician/ CompTia A+, Full-Stack Web Development, IT Help Desk, Python and Data Analytics. Click Here To Apply.