This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field.
This course is designed to prepare students to take the CompTIA IT Fundamentals (FC0-U61) certification exam. The specific criteria to take this examination may include prerequisite exams or time in the profession. Students intending to take the CompTIA IT Fundamentals (FC0-U61) examination should review the published requirements by CompTIA to verify that they meet the qualifications. Preparing to pass the CompTIA IT Fundamentals (FC0-U61) certification exam may also require optional exam practice. Successfully completing this course does not guarantee a student will pass the certification exam.
Successful candidates of the program will receive a certificate of completion from Jefferson State and have the option to sit for the CompTIA IT Fundamentals (ITF+) certification. In order to receive ITF+ certification you must pass the exam.
Registration can be completed via online, walk-in or postal mail.
Walk-in registration is accepted during our regular business hours, Monday-Friday, 8:00 a.m.-4:30 p.m. at the following locations:
2601 Carson Road
George Wallace Hall, Office 202
Birmingham, AL 35215
4600 Valleydale Road
Health Science Building, Office 432
Birmingham, AL 35242
Courses are offered on an ongoing basis and we offer open enrollment. To view a complete schedule, go to the following link: Click Here
Local Alabama Career Centers provide WIOA scholarship opportunities to qualifying students for some programs. (Workforce Investment Opportunity Act). These are for low-income students/students who have recently been laid off from their jobs.