IT Help Desk with Google IT Support Desk

This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field.

Course Objectives

This course is designed to prepare students to take the CompTIA IT Fundamentals (FC0-U61) certification exam.  The specific criteria to take this examination may include prerequisite exams or time in the profession. Students intending to take the CompTIA IT Fundamentals (FC0-U61) examination should review the published requirements by CompTIA to verify that they meet the qualifications. Preparing to pass the CompTIA IT Fundamentals (FC0-U61) certification exam may also require optional exam practice. Successfully completing this course does not guarantee a student will pass the certification exam.


Successful candidates of the program will receive a certificate of completion from Jefferson State and have the option to sit for the CompTIA IT Fundamentals (ITF+) certification. In order to receive ITF+ certification you must pass the exam.

Registration Information

Registration can be completed via online, walk-in or postal mail.

Walk-in registration is accepted during our regular business hours, Monday-Friday, 8:00 a.m.-4:30 p.m. at the following locations:

Jefferson Campus
2601 Carson Road
George Wallace Hall, Office 202
Birmingham, AL 35215

Shelby-Hoover Campus
4600 Valleydale Road
Health Science Building, Office 432
Birmingham, AL 35242

Course Fee



Courses are offered on an ongoing basis and we offer open enrollment. To view a complete schedule, go to the following link: Click Here

Scholarship Opportunities 

Career Pathways

Career Pathways allows qualifying students to benefit from activities related to workplace readiness, academic and career counseling, and academic preparation while enrolling in selected Non-Credit Fast Track programs.

Tuition assistance may be available for Adult Education students to assist with registration. Please Click Here to apply


Local Alabama Career Centers provide WIOA (Workforce Investment Opportunity Act) scholarship opportunities to qualifying students for some workforce training programs. Eligibility is based on various factors, including income. Contact the Birmingham Career Center at 205-582-5200 or Ken King at our career center on site at Jefferson State for more information 205-856-8029 or [email protected].