This class is designed to help participants to communicate effectively through email and enhance telephone techniques in the workplace.
Participants will be able to:
- Identify e-mail blunders that leave bad impressions
- Identify and select effective e-mail communication techniques
- List 8 steps to successful e-mail writing
- Choose an appropriate format for the message being sent
- Create effective e-mails
- Describe the negative impact when telephone etiquette protocols are not followed
- Answer the telephone, put someone “on hold”, transfer, and make commitments more effectively
- Illustrate how to take a message that makes a difference
- Explain how to leave an effective and efficient message
- Recall the benefits for adhering to each of the telephone etiquette standards
- Build customer loyalty using effective telephone etiquette protocols
- Illustrate effective use of voice mail in business
