Blackboard and Student Technology Support Video
Blackboard Resources
Blackboard Collaborate
Blackboard Ally
Knowmia (TechSmith)
Respondus LockDown Browser
How To Install MS Office
Who to Contact for Help
Why Can’t View Bb Courses
myJSCC Login
- All users should use their full ‘@jeffersonstate.edu’ email address to log in to myJSCC and and Jefferson State Windows PCs (i.e. computer labs).
- Follow the instructions on how to set up if you are a first-time user and make sure to set up password recovery questions.
- You can search for your username (will need to have your A-number) and/or retrieve password (if you have set up recovery questions).
- For Password Help (external link)
OneACCS Login
After myJSCC Login (user name/password)
- Under “Campus Links” click OneACCS Online Services.
- Use your myJSCC login credentials to access your student account. (If your account is disabled, email helpdesk@jeffersonstate.edu and include your A-number, name, and birth date.)
If you are having trouble registering online, contact Enrollment Services: (205) 856-7704, admissions@jeffersonstate.edu
JSCC O365 Email Login
After myJSCC Login (user name/password)
- Find the “Campus Links” section and select the O365 Email (use myJSCC password) link.
- Select your ‘@jeffersonstate.edu’ email account and enter your JSCC password. (If you are using a computer that you do not own then you are advised to answer “NO” when you are asked if you want to stay logged in.)
Email helpdesk@jeffersonstate.edu from another account if you are not able to open your JSCC email account. Include your Jeff State User ID, A-number, name, and birth date in your request for help.
Blackboard Ultra Navigation Login
After myJSCC Login (user name/password)
- Select the link under “Campus Links” to access Blackboard.
Note: First Time Logging in to Blackboard will show the following screen. User will need to scroll down and select “Get Started.”
Bb Ultra Start Page
IMPORTANT
Only the Bb Ultra Navigation is new. All Bb Courses will remain the same in each individual course layout.
Students will be able to access Internet courses through Blackboard on the first official day of classes and become responsible for course materials and assignments available at that time. It is important for students to review material in their Internet courses on the day classes begin and to contact their instructors using the course email tool.
IMPORTANT
Schedule adjustments can take up to 24 hours to process from OneACCS Online Services to Blackboard.
Note: OneACCS Online Services is located under Campus Links. Students should check Registration and Payment through OneACCS if course(s) is not visible in Blackboard.
Blackboard and Student Technology Support Video
Blackboard App Download
- Apple, Android, Windows devices
IMPORTANT
Do not use the App to take tests or upload assignments.
Note: Jefferson State uses Blackboard Learn. We do not use Blackboard Ultra.
Blackboard Learn Resources
Blackboard Resources:
- Browser Checker (use Chrome as Internet Browser and make sure have latest update)
- Browser Support | Blackboard Help
Technologies not supported:
- Windows XP
- Windows, Mac OS, and Linux systems not running a supported browser
- Internet Explorer
- Firefox versions 56 and lower
- Chrome versions 62 and lower
- Safari versions 11 and lower
- FAQ: If you have trouble accessing a Learn tool using Chrome 80, edit your browser’s settings to Allow sites to save and read cookie data. You can find instructions at Google Chrome Help.
- Resetting ChromeCache (PDF)
- Activity Stream and Course Notifications (Link)
- Profile Settings and Global Course Settings (Link)
- Types of Course Content (Link)
- Creating a Discussion Board Post (Link)
- Replying to Discussion Board Thread (Link)
- Work With Text _ Blackboard Help
- Submitting an Assignment (Link)
How to Submit Assignment (PDF)
Assignments Overview (YouTube Video)
How to Submit Assignments (YouTube Video) - FAQ: Assignment Document uploaded is showing as blank? Make sure you are using Google Chrome as default browser and laptop/computer. Do not use a Mobile Device. If still blank you will need to un-install Google Chrome browser and re-install.
- Blackboard Online Tests (PDF Handout)
Taking a Test Online (Link)
Taking Tests (Blackboard YouTube Video)
Note: Do not use a Mobile Device to take tests online. - Checking Your Grades (Link)
- Course Messages Tool (PDF)
- Sending Email From Your Course (Link)
- Video tutorials (You Tube)
Blackboard Collaborate:
- How to Use Bb Collaborate (Link)
- Chrome Support (Link)
- Chrome-Privacy-Settings (PDF)
- Clear Your Browser’s Cache (PDF)
- Bb Collaborate Requirements (PDF)
- How to use Bb Launcher with Mac
- Configure Bb Collaborate (Link)
- System Requirements (Link)
Blackboard Ally:
- Ally for Students (YouTube)
- Ally Handout for Students (Handout)
Knowmia (TechSmith)
Knowmia (TechSmith)is a video creation (lecture capture) tool that allows faculty to develop instructional videos. This software program replaces Tegrity. Students can view videos through Blackboard. Instructors may also use Quiz questions which are built into the video (i.e. assessments) and track usage.
Knowmia_TechSmith Relay Student Handout (PDF)
FAQ: If link is empty contact Instructor to check links to Knowmia-TechSmith course videos.
Note: Instructors may use other media (i.e. video files).
Respondus LockDown Browser
(Used for Blackboard Tests or Exams)
Instructors will be using Respondus LockDown Browser to deliver assessments in a secure browser. LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted.
- System Requirements
- Windows: 10, 8, 7
- Mac: OS X 10.10 or higher
- Use of Web camera (internal or external) & microphone (if required)
- A broadband Internet connection (Official FCC broadband definition is a minimum of 25 Mbps download and 3 Mbps upload)
- About LockDown Browser (Link to Video)
- LockDown Browser for Bb Student Handout (PDF)
- LockDown Browser Troubleshooting (PDF)
You must use the following link to install the JSCC version of LockDown Browser.
This is the only version of LockDown Browser compatible with JSCC Blackboard.
NOTE: Also, any existing antivirus software must allow you to install Respondus Lockdown from this link: https://download.respondus.com/lockdown/download.php?id=474536245
- If your Instructor has enabled the Respondus LockDown Browser in Blackboard here is how it will appear:
- You will need to open/run Respondus LockDown Browser before taking the Test. You will need to log in again using Jeff State user name and password,
- The Windows and Mac versions of LockDown Browser have a “Help Center” button located on the toolbar. Use the “System & Network Check” to troubleshoot issues. If an exam requires you to use a webcam, also run the “Webcam Check” from this area.
How To Install Microsoft Office
Microsoft Office suite is available to faculty, staff and students with an active jeffersonstate.edu account. Please keep in mind you will only have 2 license available for installation.
Adobe Reader Download
Note: Some of the following files require Adobe PDF reader.
Who to Contact for Help
- For information concerning myJSCC Login/Password and/or Enrollment Services* contact:
- help@jeffersonstate.edu
- (205) 856-7704
- (800) 239-5900 ext. 7704.
- You may also leave a message on our evening voice mail (205) 856-7775.
- *Questions received during normal business hours will receive a response as soon as possible.
IMPORTANT
Schedule adjustments can take up to 24 hours to process in Blackboard. Contact helpdesk@jeffersonstate.edu and your course instructor if you are registered for a course that does not appear in your Blackboard course list within 24 of the adjustment.
- For more information about Distance Education call (205) 856-7824
- For technical assistance contact: helpdesk@jeffersonstate.edu
- Blackboard Service Interruption Procedures
- Technical assistance contact: helpdesk@jeffersonstate.edu 205-856-6088
Why Can’t View My Courses in Blackboard
Schedule adjustments can take up to 24 hoursto process from OneACCS Online Services to Blackboard.
“Blackboard Course Access Denied” Screen:
You may be trying to log on to Bb Courses before and/or after Term Date.
Check Calendar.
You may no longer be an active student.
Courses that were previously accessible in Blackboard:
1. Dropped For Non-Payment.
You can check your account in OneACCS Online Services to check your registration status.
You must contact a Cashier’s office, call (205) 856-7779 or email financialservices@jeffersonstate.edu before you can be added back to your course.
Making a payment online without contacting the Cashier’s office will not get you put back into your courses.
Once you have been added back to a course, it will take up to an hour before the course will appear in Blackboard.
2. Dropped for not completing the participation requirement due by the Instructor.
Did you receive an email telling you which class you have been dropped? If yes, then follow the link in the email and follow the steps for reverification.
Once you have submitted the reverification information from step one, your instructor will also receive an email with a similar link that lets them verify your enrollment in the class.
Once your instructor verifies you, you will receive a second email that you have been reverified by the Instructor.
Once this is done, the information is sent to the Business Office for you to be reinstated in the class upon tuition payment.
If you have questions or want to check in on the status of your reverification and/or funding call 205-856-8507 or 205-856-7779.